REMOTE CUSTOMER SERVICE

Description

Join Brush Stroke as a Remote Customer Service Associate and play a vital role in ensuring customer satisfaction and loyalty. In this position, you will be responsible for providing exceptional service to our customers, addressing their inquiries, resolving issues, and fostering positive relationships. Your contributions will directly impact the company's reputation and success in the arts and crafts industry.

As a Remote Customer Service Associate at Brush Stroke, you will have the opportunity to work on diverse projects related to assisting customers with product information, order processing, and resolving complaints. Your attention to detail, strong communication skills, and problem-solving abilities will be key in delivering top-notch service and maintaining customer trust. Join our team and be part of a dynamic and customer-centric environment.

Responsibilities:

• Respond promptly to customer inquiries via email, phone, and chat.
• Assist customers in placing orders, tracking shipments, and processing returns.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide product information, pricing, and availability to customers.
• Ensure customer satisfaction by building rapport and understanding their needs.
• Collaborate with internal teams to address customer concerns and improve processes.
• Maintain accurate records of customer interactions and transactions.
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-oriented mindset with a passion for delivering exceptional service.
• Proficiency in using customer service software and tools.
• Adaptability to handle a variety of customer inquiries and situations.
• Previous experience in customer service or a related field is a plus.
• High school diploma or equivalent; additional education is a bonus.