Outreach and Wellness Manager

Job Title: Outreach and Wellness Manager

Status: 15-20 hours per week. Flexible schedule, weekend and evening work required

Compensation: Hourly, $25-30/hr DOE

Location: New Orleans, LA, Combination of in the field and on site work

*This role will begin as an hourly 1099 contract labor position for a 5 month trial. At month 5 we’ll evaluate goals/metrics and integration as a TIP staff member.

About Us

The Inner Pup is a 501c3 non-profit. Our mission is to advance equitable access to pet health, behavior, and resources through community-driven programs. We do this through grassroots driven principles with a focus on community based care. This position is more than just a job - it’s an opportunity to join a small but effective team full of passionate people who love helping pets AND people.

As a small, tight-knit team making a big impact, we value team members who are flexible, compassionate, collaborative, and share our mission - to ensure that pets in New Orleans can stay with their owners, and that circumstantial issues, like finances, illnesses, housing, or otherwise, don't lead to an owner having to give up their beloved pet.

Like human social services, TIP strives to build a safety net that will support families in their time of need. In addition, TIP employees, volunteers, and clients serve as leaders and ambassadors in the field of animal welfare, providing information to community members not only to help their own pets, but to help save the thousands of pets in the Greater New Orleans area that die in shelters each year. By keeping pets in homes, increasing awareness of the issues driving the pet overpopulation crisis, and finding community based solutions, TIP achieves better outcomes for pets and people!

Job Overview/Principle Duties

The primary role of this position is to manage our Community Outreach Services (starting in Hollygrove), including but not limited to pop-up clinics, veterinary assistance, educational offerings, and canvassing.

This position will lead our PetSmart Incubator program in Hollygrove, ensuring we meet important metrics like the number of pets served in order to have this yearly grant renewed. You will set your own schedule in order to best meet community member’s needs, and your day to day tasks will vary. You might be handing out leashes and collars in the community one day, leading presentations at a community based meeting the next, running a community clinic that weekend, and spending the next week tracking administration objectives and sending out client communications. This position requires someone who does an excellent job managing themselves and multiple priorities, all with incredible follow-up.

Key Responsibilities

Program Management

• Ensure TIP meets all grant required metrics, i.e. annual number of pet visits

• Ensure TIP is finding and supporting the most vulnerable pet owners in our community

• Oversee volunteers and contract laborers for this program; recruit a broader team of volunteers

• Collaborate with TIP staff for any crossover programming

• Design timeline for implementation

• Represent TIP with Incubator sponsors/funders/monthly meetings

• Provide management and leadership for supporting staff, volunteers, and other supporting team members

• Identify, start, maintain relationships with local and regional stakeholders and community partners and report to ED for relationship building

• Work collaboratively with the team to clarify and report key metrics

• Complete storytelling and impact reporting on a regular basis

Clinic Management

• Schedule regular clinics to provide wellness care for Hollygrove area pets

• Maintain inventory, work with team to order new supplies as needed

• Coordinate veterinary staff, volunteers, event space for clinic dates

• Design and maintain client record paperwork

• Complete data entry in Salesforce for clinic visits

• Report out on clinic numbers and services provided

• Handle follow up with clients as needed, i.e. help register microchips

Community Outreach

• Serve as primary liaison between TIP and local community stakeholders

• Identify pet ownership needs and advocate for increased resources in Hollygrove

• Establish new locations for clinics and events

• Table at community events; find other creative ways to reach more clients

• Collaborate with TIP staff on creating/delivering vision/message for the area

• Develop and execute plan, centered around community engagement

• Build trust between community members and TIP, increase engagement of community members and organization

• Build a team culture grounded in transparency, open communication, and trust, across all teams and levels within the organization

• Identify opportunities for TIP involvement in the community

Time Allocation:

• 50%+ Clinical Services (administration, planning, tracking)

• 25% Community Outreach (canvassing, community events, making connections)

• 25% Grant/Program Management, admin, other programs and initiatives

Physical demands and work environment

• Ability to lift up and move up to 50lbs and stand for extended periods

• Flexibility in directing and managing various tasks

• Capability to work in a fast-paced environment with multiple priorities

• Commitment to fostering a healthy community aligned with TIP’s values

• Ability to work in close proximity and/or directly with animals (may be exposed to allergens including but not limited to pet dander, hair, and saliva)

• Ability to work in outdoor conditions

• Ability to travel to various locations throughout the metro New Orleans area, which may include bringing supplies

• Flexible schedule; able to accommodate nights and weekends

Required

• 2+ years of community outreach work or volunteer experience

• 1+ veterinary or animal handling experience

• 2+ years of leadership work experience

• Legal eligibility to work in the United States

• Reliable transportation for travel across the New Orleans Metro Area

• Proficiency in Google/Microsoft Suites/Excel

• Effective leadership and management skills

• Experience managing projects against deadlines

• Strong relationship-building skills with diverse stakeholders

Preferred

• Experience in clinical animal health services

• Background in animal welfare agency management

• Nonprofit board experience

• Familiarity with social services

• Knowledge of public animal welfare and healthcare organizations

• Personal experience in community animal welfare support

• Skills in development, grant writing, and data collection

Apply by emailing your cover letter, 3 recent work references, and your resume to [email protected]. If you would like to attach a voice memo or video to further explain who you are, we welcome that. If your resume does not meet the minimum requirements, do not expect to be contacted. A staff member will reach out to qualified applicants within 5 business days. This role is set to be filled immediately. Applications will be accepted on a rolling basis until the role is filled.