Senior Case Manager

Position Summary:

The Senior Case Manager serves as a liaison between the case management team and the Director of Programs. The senior case manager has the knowledge and skills to provide holistic support for families and establish high-impact mentee-mentor relationships. They lead the case management team using this expertise. The senior case manager proactively collaborates with other staff members and community partners to capitalize on meaningful opportunities for mentees and families. They are analytical in their approach, creating and adjusting systems to better serve mentees and families.

Essential Duties and Responsibilities:

Case Management Leadership (30%)

• Establish and implement plans for mentee-mentor pairings across all caseloads

• Provide consultation with challenging cases and ethical dilemmas

• Create and monitor approved budgets for pairing and family need expenses

• Develop policies and procedures that improve coordination of care

• Collaborate with internal and external stakeholders to expand opportunities and resources available to mentees and families

• Create self care initiatives and provide consultation to staff to maintain healthy boundaries and improve sustainability of team

• Facilitate trainings to staff and/or mentors related to mentee safety and wellness

• Provide administrative supervision to case management team

• Serve as a point of contact for mentee/family support when other case managers are out of office

Caseload Management + Family Support (30%)

• Supervise a caseload of clients and volunteers to achieve mutually successful mentoring experiences.

• Provide ongoing phone, email, and in-person support to mentors, mentees, and guardians to maintain open communication and strong working relationships

• Maintain and document professional records of all contacts.

• Monitor closely for safety, program compliance, goal achievement, and program satisfaction; problem solving with relevant parties in a timely manner

• Utilize formative assessment tools to inform support for mentee-mentor pairings, intervene as needed

• Coordinate support within the organization, collaborating with family, schools, and outside agencies as relevant to promote mentee wellbeing. Identify and communicate qualitative and quantitative success within the organization.

• Act as an advocate for mentees and families by providing referrals, crisis intervention, and other additional resources.

Mentor-Mentee Pairing (20%):

• Communicate with mentees, mentors, and guardians during the individual pairing process as needed in sharing information around the organizational protocol, relationship building, healthy boundaries, and child development

• Lead educational and recreational group activities and/or special projects for mentoring pairs based on emerging needs.

• Facilitate meetings with mentees, mentors, and guardians to outline goals and expectations for individual mentee-mentor relationships

Organization-Wide Responsibilities (20%):

• Support programming, development, and organization-wide initiatives by actively engaging in the following opportunities:

• Quarterly board meetings (as needed)

• Fundraising and development events, grants, and initiatives

• Programming events, activities, and initiatives

• Staff leadership development and team building

• Recruitment, selection, and onboarding (as needed)

• Cross-functional special projects, see separate list of outlined case manager special projects

• Perform other agency and program-related duties as needed.

Education/Experience:

• MSW Degree in social work and LCSW certification required.

• Experience: 5 years’ experience working with youth preferred; case management experience preferred

• Experience supervising interns and other team members

• Driver’s license, auto insurance, and reliable transportation

• Experience working with middle school and/or high school students, incorporating cross-cultural competency to support and challenge them appropriately

• Experience in the nonprofit sector is preferred

Competencies:

• Team Focused & Collaborative:

• Promotes cooperation and commitment within a team to achieve goals and objectives; collaborates with team members, shares ideas and differences openly; receptive to new ideas and adapts to change as necessary.

• Self-Accountability & Work Standards:

• Sets high standards of performance for self and assumes responsibility and accountability for successfully completing assignments or tasks.

• Stress tolerance:

• Maintains composure in highly stressful or adverse situations.

• Valuing Diversity:

• Helps to create an environment that embraces diversity and advocates for equity and inclusion.

• Professionalism and Personal Boundaries:

• Conducts self within appropriate and expected professional boundaries and policies.

• Confidentiality, Integrity, Ethics and Trust:

• Maintains confidentiality and earns others’ trust and respect through consistent honesty and professionalism in all interactions.

• Organizational Culture:

• Commitment to Son of a Saint’s mission; experience with issues that impact the lives of Son of a Saint boys and families; sensitive to issues of confidentiality and diversity.

Other Qualifications:

• Experience working with diverse populations.

• Ability to work collaboratively with school staff, Son of a Saint staff, guardians, agency representatives and various members and groups from the community

• Ability to promote an inclusive, welcoming, and respectful mentoring environment that embraces diversity

• Knowledge of New Orleans schools and school systems preferred

• Strong written and interpersonal communication skills

• Commitment to helping children achieve success in life

• Strong interpersonal skills and ability to communicate verbally and in writing to individuals and groups

• Ability to provide effective interviewing, assessment and case management skills

• Ability to comply with applicable child safety requirements

• Excellent organizational skills, ability to manage caseloads and effectively work with clients

• Must be proficient in Google Suites and Microsoft Office: Word, Excel, & Outlook

• Successfully pass a background check

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Candidates must be able to lift up to 50 pounds.

• Ability to write by hand and use keyboard to perform general functions.

• Ability to communicate by speech and hearing continuously.

• Visual acuity (close, distant, peripheral vision and the ability to adjust focus and view accurate color perception) needed for detail work, and computer use.

• Ability to sit for extended periods of time.

Why to Apply:

• Competitive pay

• Great benefits

• Mission-driven work

• PTO and paid holidays

Working Days/Hours:

• This position’s schedule will be flexible to accommodate meeting with the boys, families, school staff, and community partners

• The working days will predominantly be Monday through Friday, with occasional weekend or evening hours

Please submit a cover letter with your application.

Son of a Saint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.