Sr. Site Reliability Engineer (Remote)

Our Mission

iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world’s leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more.

What We Do

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What You’ll Do

The Senior Site Reliability Engineer (SRE) reports to the Site Reliability Engineering Manager and partners daily with DevOps teammates, Software Engineers, Product Managers, and Partner-Engineering leads to keep our microservice-based loyalty platform fast, available, and continuously improving for our customers.

In this role, you will serve as the first line of technical leadership during production incidents—leveraging logs, metrics, and OpenTelemetry traces to identify the true failure domain, whether in code, integrations, or infrastructure. You’ll help design, evolve, and advocate for observability tooling and SLIs/SLOs that promote reliability as a shared, data-informed responsibility across Engineering and Product teams.

You’ll turn insights from incidents and performance analysis into a prioritized reliability backlog, working cross-functionally to balance fast fixes with strategic, long-term improvements. You'll also automate repetitive tasks—such as Terraform provisioning and CI/CD workflows—to free up engineers to focus on higher-impact work.

Finally, you'll maintain runbooks, dashboards, and error catalogs to ensure future engineers can solve problems faster than those before them.

Your Impact

• Champion customer experience by reducing incident MTTR, eliminating alert fatigue, and driving down latency “hot spots” surfaced by distributed tracing.

• Strengthen our microservice architecture through proactive capacity planning, failure-mode analysis, and targeted refactors that improve resiliency and throughput.

• Raise the engineering bar by mentoring developers on trace-first debugging, dependable release patterns, and pragmatic SLO thinking.

• Influence product roadmaps by translating reliability data into business terms—ensuring the most valuable fixes and optimizations land first.

• Build self-service, self-healing systems so common operational tasks happen automatically and repeat incidents disappear from Slack, ServiceNow, and your pager.

What You Bring To The Table

• 5+ years as an SRE, Software Engineer, or DevOps practitioner in a cloud-native, microservice environment (AWS preferred).

• Expert at turning traces, metrics, and logs into actionable insights—hands-on with OpenTelemetry plus tools like Sumo Logic, Datadog, Grafana, Kibana, or similar.

• Solid software-engineering fundamentals in at least one modern language (Python, Rust, Elixir, etc.) and the curiosity to debug anything from REST APIs to asynchronous event pipelines.

• Proven ability to define and track SLIs/SLOs, run incident post-mortems, and drive follow-through on reliability remediation.

• Working knowledge of containerization, CI/CD, and Infrastructure-as-Code (Terraform or similar)—enough to automate what matters without disappearing into pure ops work.

• Systematic problem-solving approach, clear written communication (runbooks, PRs, Jira), and a collaborative mindset that lives our core values of Customer Focus, Ownership, One Team, and Continuous Improvement.

Bonus Points

• Experience leading an org-wide observability or SLO rollout.

• Hands-on with distributed tracing involving native mobile applications.

• Experience optimizing high-volume transaction platforms.

• Practiced in chaos engineering, load testing, and performance modeling.

Location

This role is remote-first and can be located anywhere in the continental United States - feel free to work from your home office, from the beach, or from the cottage you rented for the summer! iSeatz is a New Orleans-based company with Central Time Zone business hours. While we support flexible schedules, some roles—particularly those with direct client collaboration—may require alignment with client time zones for key meetings and real-time communication.

What We Bring To The Table

iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.

We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.

We believe there's no one-size-fits-all approach to engagement or collaboration. That’s why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.

We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We’re a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we’re here to support what’s next.

We Value A Diverse Workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at [email protected].

A Note About Joining Our Workforce

At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.

If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.