Product Manager (Remote)

Our Mission

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $4B a year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What You’ll Do

Reporting to the Senior Product Manager, the Product Manager works with the overall Experience teams as well as key client stakeholders to co-create, develop, and execute on the product roadmap for key strategic clients leveraging our platform.

In this role, you will collaborate cross-functionally to create and maintain a product roadmap of initiatives in order to enhance the customer experience and create business value. You will serve as the advocate and and act as the connective tissue between client expectations and internal execution, helping shape digital travel experiences used by millions of customers.

Success in this role requires the ability to independently drive initiatives forward, navigate ambiguity by asking the right questions, and collaborate effectively with both internal teams and client stakeholders to deliver high-impact solutions.

Key Responsibilities

Client Engagement & Communication

• Serve as the day-to-day product point of contact for our strategic clients on mobile initiatives, with flexibility to work on other platforms.

• Translate client goals into clearly defined product requirements, stories, and roadmaps.

• Communicate product decisions, tradeoffs, and progress in a confident, clear, and collaborative manner.

• Create and sustain trusted strategic client relationships through cross functional team collaboration and high accountability.

• Understand and confidently communicate the technical components of software development and their impact on user experience.

Product Execution

• Understand the end-to-end customer experience and collaboratively define requirements with client stakeholders, UX, and engineering

• Own requirements gathering, user stories, acceptance criteria, and backlog prioritization across multiple product domains.

• Drive timely and high-quality delivery of features.

• Support go-to-market activities, UAT coordination, and post-release monitoring.

Proactive Problem Solving

• Navigate ambiguity by asking the right questions and aligning cross-functional teams around problem statements to drive clarity and definition.

• Proactively uncover risks, dependencies, and edge cases — and propose thoughtful solutions.

• Own problems and drive to resolution, communicating every step of the way.

What You Bring

• 3-5 years of product management experience, ideally B2B2C with a client-facing role.

• Track record of taking initiative to identify product opportunities or gaps, and following through with clear action plans and stakeholder communication.

• Excellent communication skills (written and verbal) with an ability to simplify complex topics.

• Demonstrated ability to collaborate across functions, balance input from multiple stakeholders, and make timely, data-informed decisions.

• Strong customer-centric mindset, both for the client and the end user.

• Skilled in managing multiple stakeholders with competing priorities, and to gracefully negotiate tradeoffs.

• Utilize data to measure performance, quantify business value, and tell a story

• Comfort navigating ambiguity and change in a fast-paced environment.

• Skilled in translating technical business requirements to functional requirements, user stories, and acceptance criteria.

• Demonstrated ability to build and work closely with design and engineering teams to bring product features to life.

• Highly proficient in JIRA / Atlassian, Google Suite

• Technical acumen proficiency to translate technical specifications into business requirements

Bonus Points

• Experience in travel or loyalty tech industries

• Experience with native mobile app product delivery

• Familiarity with Contentful CMS, WCAG 2.0 Level AA

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as a CityBusiness Best Place to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at [email protected].

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.